Call Centers

• 42 Rules For Outsourcing Your Call Center – Best Practices For Outsourcing Call Center Planning – Geoffrey A. Best
• A Report Into Operational Challenges In Contact Centers In China, India & The Philippines (July 2008) – Oracle
• Call Centres & Business Process Outsourcing (BPOs) First Paper – Current Situational Analysis
• Offshoring Customer Service – How AT&T Lowers Standards For Workers And Consumers Through Its Global Race
• Updates On The Philippine Call Center Industry – The Issue Of Sustainability – Aileen S. Alava
• World Englishes And International Call Centres – Kingsley Bolton