Customer Experience

• 2011 Customer Experience Impact Report – Getting To The Heart Of The Consumer And Brand Relationship
• 4 Key Elements Of Customer Experience Management For Telecom Operators – Comarch Inc
• A Holistic Approach To Business Process Management – This Way To Better Customer Experience – Cognizant
• Changing The Game – The New Rules Of Customer Experience In The ‘Intelligent Experience Economy’ – PWC
• Customer Co-creation & Customer Experience Management – Lorenzo Van Doorslaer
• Customer Experience – What’s It All About – The Capgemini Consulting Guide
• Customer Experience Creation – Determinants, Dynamics And Management Strategies – Peter C. Verhoef
• Customer Experience Excellence In The Age Of The Customer (April 29, 2015) – Megan Burns
• Customer Experience Primer For 2016 – Jake Sorofman
• Customer Obessed – A Whole Company Approach To Delivering Exceptional Customer Experiences – Eric Berridge
• Customer Service & Customer Experience Management (August 27th 2011) – Amit Banerji
• Customer Service Vs. Customer Experience – Patrick Bet-David
• Digital Signage – The Future Of Customer Experience – Vivek Kumar & Neha Kohli
• Do Organisations Now Understand The Importance Of Information In Providing Excellent Customer Experience
• Exploiting Analytics – How To Improve Customers’ Experience – TM Forum Insights Research – Rob Rich
• Global Insights On Succeeding In The Customer Experience Era – Oracle
• Holistic Customer Experience In The Digital Age – A Trend Study For Germany, France And The UK – PAC
• How Digital Is Quickly Reshaping Customer Experience Processes – Cognizant
• How To Capitalise On The Digital Disruption Impacting Customer Experience (July 2016 Market Report)
• Managed Engagement – Transforming The Customer Experience – Cass & Morley
• Putting The Experience In Digital Customer Experience – Cognizant
• Recoding The Customer Experience – By Embedding Artificial Intelligence And The Internet Of Things
• Seven Steps To Successful Customer Experience Measurement Programs – Maxie Schmidt-Subramanian
• State Of The Connected Customer – Insights From Over 7,000 Consumers And Business Buyers
• TCE – Total Customer Experience – Building Your Business Around Your Customers – Bob E. Hayes
• The 2015 Connected Customer ROI Study – Demonstrating The Business Value Of A Great Customer Experience
• The Business Impact Of Customer Experience – Why Customer Experience, Why Now – Kerry Bodine & Moira Dorsey
• The Retail Customer Experience – Which Elements Of The Shopping Experience Matter Most – Synchrony Financial
• The Six Laws Of Customer Experience – The Fundamental Truths That Define How Organizations Treat Customers
• The Survival Guide To Customer Experience – 20 CXM Experts Show Us How It’s Done – JayBaer & Frank Eliason
• The Ten Principles Behind Great Customer Experiences – Matt Watkinson
• What It Takes To Win With Customer Experience – Tom Springer, Domenico Azzarello & Jeff Melton